Shipping & Delivery
At AULSO, we are committed to providing a smooth and reliable shipping experience for all our customers. Please read the information below to understand how and when your order will arrive.
We currently ship worldwide except for regions under international sanctions or logistical restrictions.
Our shipping partners include USPS, UPS, FedEx, and DHL, depending on your region.
Processing Time
Orders are typically processed within 1–3 business days after purchase. During high-volume periods (such as holidays or sales), processing may take an extra day or two.
Estimated Delivery Time
| Region | Countries | Shipping Cost | Estimated Shipping Time |
|---|---|---|---|
| North America | United States, Canada, Mexico | Free for orders over $59.99; $9.99 under $59.99 | 7–15 business days |
| Europe | UK, France, Germany, Spain, and other European countries | Free for orders over $59.99; $9.99 under $59.99 | 7–15 business days |
| Middle East | UAE, Saudi Arabia, and other Middle Eastern countries | Free for orders over $59.99; $9.99 under $59.99 | 7–15 business days |
| Oceania | Australia, New Zealand | Free for orders over $59.99; $9.99 under $59.99 | 7–15 business days |
| Central America | Guatemala, Honduras, El Salvador, Panama, Costa Rica | Free for orders over $59.99; $9.99 under $59.99 | 7–15 business days |
| South America | Brazil, Argentina, Chile, Colombia, Peru, and other South American regions | Free for orders over $59.99; $9.99 under $59.99 | 7–15 business days |
Please note: Delivery time does not include the 1–3 business days of processing time.
Delays may occur due to customs processing or unexpected logistics disruptions. We appreciate your patience.
Shipping Fees
We offer free standard tracked shipping on most orders.
Shipping fees are calculated at checkout for orders below the free-shipping threshold based on your location.
Tracking Your Order
Once your order is shipped, you will receive a confirmation email with a tracking number and instructions on how to monitor your package's journey.
Incorrect Address
Please double-check your shipping address before placing an order.
AULSO is not responsible for items not received due to incorrect or incomplete shipping details provided at checkout.
Customs & Import Duties
Customs fees or import duties may apply depending on your country’s regulations.
These are not included in the item price or shipping cost and are the responsibility of the customer.
Contact Us
If you have any questions about your order or shipping details, feel free to reach out to our support team:
Store Name: AULSO
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (HKT)
Address: Rm 03, 24/F, Ho King Commercial Centre,
2–16 Fayuen Street, Mong Kok, Kowloon, Hong Kong
Phone: +852 5413 4368
Email: help@aulso.com