Billing Terms and Conditions

By placing an order through AULSO, you agree to the billing terms and conditions outlined below. These terms apply to all transactions made on our website.

Payment Methods

We accept the following forms of payment:

  • Credit and debit cards (Visa, MasterCard, American Express, Discover)
  • Apple Pay, Google Pay, and Shop Pay
  • PayPal

All transactions are processed securely through our payment partners. AULSO does not store or have access to your full payment details.

Order Confirmation

Once your payment is successfully processed, you will receive an order confirmation email. If you do not receive a confirmation within 24 hours, please check your spam or promotions folder, or contact us at help@aulso.com.

Billing Information Accuracy

You agree to provide current, complete, and accurate billing and account information. If we are unable to verify your payment or detect any fraudulent activity, we reserve the right to cancel your order without prior notice.

Currency

All prices on our website are listed in USD (United States Dollars) unless otherwise stated. If you are purchasing from another country, your bank or payment provider may apply currency conversion fees.

Sales Tax & Duties

Sales tax may be applied based on your shipping location and local tax laws. International customers are responsible for any customs duties, import taxes, or additional fees imposed by their country’s authorities.

Refunds

If a refund is issued, it will be processed to the original payment method within 5–10 business days after approval. Please review our Return & Refund Policy for full details.

Chargebacks

If you believe your payment was processed in error, we encourage you to contact us before initiating a chargeback with your bank. We are committed to resolving any issues quickly and fairly.

Contact Us

If you have any questions about billing or payment, please contact us:
Store Name:Aulso
Hours: Monday - Friday : 9am-5pm
Saturday - Sunday : Closed
Address:Rmo3,24/F,Ho King Comm Ctr,
2-16 Fayuen St
Mong Kok Kowloon 999077
Hong Kong
Phone:+85254134368
Email:help@aulso.com