FAQ,s

1. What products does AULSO sell?
AULSO offers a wide range of fine jewelry including Bracelets, Necklaces, Earrings, Rings, and Anklets designed to complement every style and occasion.

2. Where is AULSO located?
Our office is located at Room 3, 24/F, Ho King Commercial Centre, 2–16 Fayuen Street, Mong Kok, Kowloon 999077, Hong Kong.

3. Do you ship internationally?
Yes, we offer worldwide shipping to most countries except regions under international sanctions or with logistical restrictions.

4. How long does order processing take?
Orders are typically processed within 1–3 business days after payment confirmation. During high-volume periods, processing may take an extra day or two.

5. What are the estimated delivery times?
Delivery usually takes 7–15 business days depending on your region. Please note this time does not include order processing.

6. What are the shipping fees?
Shipping is free for orders over $59.99. A standard fee of $9.99 applies to orders below $59.99.

7. Which shipping carriers do you use?
We work with trusted global carriers such as USPS, UPS, FedEx, and DHL to ensure reliable delivery.

8. How can I track my order?
Once your order has been shipped, you will receive a confirmation email with your tracking number and a link to monitor your package.

9. What should I do if I entered the wrong shipping address?
Please contact us immediately at help@aulso.com. Orders shipped to incorrect or incomplete addresses are not eligible for refund or reshipment.

10. What is your return policy?
We accept returns within 30 days of the delivery date. Items must be unused, in their original packaging, and accompanied by proof of purchase.

11. Are there any non-returnable items?
Yes, personal care goods, intimate items, gift cards, and sale items are not eligible for return.

12. How long does it take to receive a refund?
Refunds are processed to your original payment method within 5–10 business days after we receive and inspect your return.

13. Who pays for the return shipping?
Customers are responsible for return shipping costs unless the item is defective or damaged upon arrival.

14. How can I contact customer service?
You can reach our support team via email at help@aulso.com.or by phone at +852 5413 4368. Our business hours are Monday to Friday, 9 AM–5 PM (HKT).